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We are so sorry to hear it! All sales are final and no returns are accepted under any circumstances. Exceptions may apply at the discretion of Nature Derma. In which case rules 1-3 apply.
If a package is refused by the recipient/client, then the client is responsible for the cost of shipping the package back to Nature Derma. All packages refused by you “the recipient” of the package(s). The client will be rebilled and responsible to pay the charges incurred within 7 days.
Please keep in mind that, among other things, you:
- Must contact us directly before you attempt to return the product.
- Must return the product to us in its original or equivalent packaging.
- Are responsible for risk of loss and shipping and handling fees for returning or exchanging product. Additional fees may apply.