Privacy policy

Privacy policy 

Nature Derma values and respect your right to privacy and confidentiality, hence, we are committed to protect your personal data and sensitive medical information. Our Privacy Policy ensures that all appropriate standards for personal data privacy protection are compliant with The Personal Health Information Privacy Act (PHIPA) and all other applicable privacy law.

 

Scope

This Data Privacy Policy applies to Personal Information we collect on the website, social media accounts, Nature Derma applications and point of contact listed below (collectively the “Sites”):

  • Website: naturederma.ca
  • Instagram: instagram.com/naturederma.ca
  • Nature Derma emails such as info@naturederma.ca
  • Nature Derma Helpdesk
  • Customer Feedback


Collection of Personally Identifiable Information by naturederma.ca

Prior to, and while providing our services, we may ask you to provide us with certain Personal Data, Sensitive Information and Financial Details. These Personal Data may include, but are not limited to, information which may be used for the following:

  • Basic personal information, such as, Full Name, Nickname, Home/Shipping addresses, Email Address, employment information, telephone or other personal contact numbers for identification purposes, billing and receipt of payment for services rendered.
  • Sensitive personal information, such as, Age, Nationality, marital status, gender, and health or your medical background (for the purposes of diagnosis or treatment of your skin or aesthetic condition, for quality improvement and coordination of care, training, research).
  • Financial details, such as, Bank Account, credit card, and debit card information you have provided as a result of our transaction.
  • Availing products and services, booking appointments, accessing our official website or other social media sites associated with Nature Derma
  • Communicating via letter, telephone, SMS, email or other electronic means

 

Please take note that you are responsible for ensuring that all data you provide Nature Derma are accurate, complete, and up-to-date.

 

Purposes of Data Collection

The following are our purpose/s for collecting your personal data:

  • To process your booking and other incidental request;
  • To contact you about your booking and other arrangements;
  • To process your payment and/or refund;
  • To personalize your Nature Derma experience or provide services tailored to your requirements;
  • To ensure the safety and security of all the patients, including investigating security and screening issues;
  • To facilitate your participation in all Nature Derma programs and promotions;
  • To conduct marketing activities including sending out of email and SMS, for our products and services and to conduct market and other research to improve our products, services and marketing activities;
  • To process remediation and other applicable legal remedies (internal and external) inclusive of endorsement of your account to external legal counsel; and
  • To update our records and keep your contact details and billing address up to date to allow us to communicate with you in case of emergencies, sending out advisories and inform you of programs and activities of BMG
Disclosure of Personally Identifiable Information 

All employees and personnel of the company shall maintain the confidentiality and secrecy of all Personal Data that come to their knowledge and possession, even after resignation, termination of contract, or other contractual relations. Personal Data under the custody of the company shall be disclosed only pursuant to a lawful purpose, and to authorized recipients of such data. There are situations in which we will sometimes need to share your personal information with third parties, such as, but not limited to:

  • Business purposes, such as information technology providers
  • When it is required by law;
  • When it is necessary to lessen or prevent a threat to a patient’s life, health or safety or public health or safety, or when it is impractical to obtain the patient’s consent
  • To establish, exercise or defend a legal claim or complaint; and
  • When there is a statutory requirement to share certain personal information (for example, mandatory notification of some diseases);

 

 

Cookies and IP Address

A cookie is a piece of data that enables us to track and target your preferences. We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user and personalize your experience and your use of our Site. The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. You can have your browser notify you of, or automatically reject cookies. If you reject our cookies, you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Some of our other business partners and service providers may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use.
 

 

Use of Aggregate Information

We take special steps to safeguard the privacy of children. If you are under 13 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.

Links

The Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.
 

Security

We implement various security measures in accordance with industry standards and best practices to protect the security of your personal information both online and offline. If you have any questions about security at the Site, you can email us at info@naturederma.ca

 

Complaints

If you have complaints about how your personal information is being handled by us, you may file a written complaint. Such complaint must clearly state the nature of the dispute and contain all necessary contact information for you. We will acknowledge receipt of a complaint, investigate such complaint and notify you of the outcome of the complaint, including any relevant steps taken.

 

Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here, which policy will be effective immediately. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.
 

Choice/Opt-Out

You may opt-out of receiving future Communications from naturederma.ca when you register at the Site or otherwise provide your contact information to naturderma.ca. You may change your preferences at any, clicking the “unsubscribe” link at the bottom of any email